Legal
VitraFilm (ABN available on request) is a B2B transparent LED film distributor based in Sydney, New South Wales, Australia. This Privacy Policy explains how we collect, use, disclose, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By submitting an enquiry through our website, you consent to the practices described in this policy.
We only collect personal information you provide directly through our contact form. This includes:
We do not collect payment information, government identifiers, or sensitive information as defined by the Privacy Act.
We use the information you provide solely to:
We do not use your information for marketing without your explicit consent, and we do not sell or rent your information to any third party.
Web3Forms — Our contact form is processed by Web3Forms (web3forms.com), a third-party form submission service. When you submit the form, your data is transmitted to Web3Forms servers to deliver it to us by email. Web3Forms does not store your submission permanently. Please review the Web3Forms Privacy Policy for further detail.
Google Fonts — This website loads typefaces from Google Fonts (fonts.googleapis.com). When your browser requests these fonts, Google's servers may record your IP address and browser information. We have no control over that data. Please review Google's Privacy Policy for further detail.
No cookies or tracking: VitraFilm does not set any cookies, use analytics trackers, advertising pixels, or session storage on this website. The only outbound network requests made by this site are the Google Fonts request on page load and the Web3Forms API call when you submit the contact form.
Enquiry information you submit is received by us via email and stored in our internal records. We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access. Our business email and internal records are protected by appropriate access controls.
Given that no method of electronic transmission is completely secure, we cannot guarantee absolute security. We will notify affected individuals and the OAIC promptly if we become aware of a data breach that is likely to result in serious harm.
Web3Forms operates servers outside Australia. By submitting the contact form, you acknowledge that your information may be transmitted to and processed in another country. We take reasonable steps to ensure any overseas recipients handle your information consistently with Australian privacy standards.
You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate or incomplete. To make a request, contact us using the details below. We will respond within 30 days.
If you believe we have not handled your personal information in accordance with the Australian Privacy Principles, please contact us first. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
We may update this policy from time to time. The effective date at the top of this page will reflect the most recent revision. Material changes will be communicated by updating the date and, where appropriate, notifying recent contacts by email.
For privacy-related enquiries, access requests, or complaints: